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Terms and Conditions

1.Terms and Conditions
These terms and conditions apply to the use of www.greenbrands.co.uk and www.earthfriendlyproducts.co.uk and www.michaelsluffas.co.uk owned and operated by Natural Eco Trading Ltd. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at info@greenbrands.co.uk
Orders received for Earth Friendly Products and Michael's Original shall be subject to these terms and conditions. Natural Eco Trading guarantee that the Earth Friendly Products and Michael's Original on offer are as described on the website and are fit for their intended use. If a product does not do so, then it will be replaced immediately. This does not affect your statutory rights.

2. Definitions
Natural Eco Trading Ltd is sole UK distributor for Earth Friendly Products and Michael's Original. Natural Eco Trading Ltd registered office is Park Lodge, 9B Court Road, Tunbridge Wells, Kent, TN4 8EB.

3. Copyright.
The copyright to the contents of this website belongs to Natural Eco Trading Ltd. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior permission from Natural Eco Trading Ltd.

4. Easy Payment.
Payment for goods ordered can be made by any major credit card or debit card via Pay pal Ltd

5. Delivery Times.
Orders placed by credit/debit card will normally be dispatched within 1-2 business days subject to availability. Delivery by our courier is normally overnight from dispatch, depending on the area delivered to in the UK. Therefore we aim to have your order to you within 3-4 days from day of order.
Please note that on occasions, there may be particular demand for a certain product and it goes out of stock for a short period. We aim to keep these occasions to a minimum and will dispatch all orders in the shortest time possible and apologise for any inconvenience caused.

6. Delivery Charges.
We charge £4.95 per order, regardless of size for all orders on the UK mainland up to a value of £50.00. For orders over £50.00 delivery is FREE. Deliveries are bar coded and can be tracked at all times to enable us to get the products to you as quickly and efficiently as possible. For delivery charges outside UK mainland, please contact us at info@greenbrands.co.uk or Tel 01892 616871

7. Lost or Missing or damaged Parcels.
If you believe that a delivery is severely overdue, please let us know by email at info@greenbrands.co.uk or tel 01892 616871 and we will take appropriate action.
If a delivery arrives in a damaged state, you can either return it with the courier or accept delivery and contact us immediately. Any damaged bottles will be replaced free of charge.

8. Availability
Earth Friendly Products and Michael's Original shown on the website are available subject to stock. Natural Eco Trading Ltd reserves the right to alter prices and delete product lines without prior notice.

9. Returns
If for any reason an item is unacceptable, you may return it for a full refund within 14 days, provided the item is in as-new condition and has not been used. To do this simply call on 01892 616871 or email us at info@greenbrands.co.uk and tell us your order number, address and items that you wish to return. It is your responsibility to post the package back to Natural Eco Trading Ltd, 9B Court Road, Tunbridge Wells, Kent TN4 8EB. Natural Eco Trading Ltd will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.
Customers are responsible for the cost of returning the goods to Natural Eco Trading Ltd. Please note, we do not refund any carriage charges paid.

10. Cancellation of an order.
If your order has not yet been dispatched, the order will be cancelled as per your instructions with no additional charge to you.
Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within fourteen days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to Natural Eco Trading Ltd, Park Lodge, 9B Court Road, Tunbridge Wells Kent TN4 8EB in their original packing and in their original condition.
Natural Eco Trading Ltd will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.
Customers are responsible for the cost of returning the goods to Natural Eco Trading Ltd. Please note, we do not refund any carriage charges paid.

11. Privacy Policy/Data Protection
At Natural Eco Trading Ltd, we are committed to protecting your privacy. We only use the data we collect about you to process your order and provide a personalized shopping experience. Any personal data that we collect is controlled by Natural Eco Trading Ltd. When you order, we need to know your name, email address, delivery address, telephone number, credit or debit card number and the cards expiry date. This allows us to process your order. From time to time we may contact you directly by email if we are running a special offer or promotion. You will have the option to unsubscribe for any emailing.
Natural Eco Trading Ltd will not sell, trade or rent your personal information to others.

12.Law
This website and these terms and conditions are governed by English Law.

13. Product Descriptions
Every Care is taken to ensure that product descriptions are accurate. However, you may experience marginal variations in colour from what appears on your PC screen. This may be due to the natural ingredients of Earth Friendly Products which might cause colour to vary.

14. Links
Our website may contain links to other websites. This does not imply endorsement of other sites or products. If you would like to establish a link with us, please contact us at info@greenbrands.co.uk