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Delivery and Packaging

11/4/2014 Site Security: Dear Customer, If you have been concerned by the recent press coverage alerting consumers to the possible 'Heartbleed' vulnerability of OpenSSL encryption, we would like to confirm that our servers do not, and have never, run the version of OpenSSL with the Heartbleed vulnerability. Thank you
 

Delivery:
Orders will normally be dispatched within 1-2 business days subject to availability. Delivery by our courier is normally overnight from dispatch, depending on the area delivered to in the UK. Therefore we aim to have your order to you within 3-4 days from day of order. Our delivery charge is currently £4.95.

From June 2nd 2013 we have introduced Free delivery on all orders over £50.00. Continue adding products to your shopping basket and the £4.95 delivery charge will automatically be removed once your order total goes over £50.00

Please see below for a cheaper delivery option if you are ONLY ordering a small amount of Michael's Original products.

If possible and convenient, please let us know if there is somewhere to leave your parcel if you are going to be out eg 'behind gate', 'by back door', 'with neighbour at no42' etc. This will avoid you have to rearrange a delivery from a courier.

Small Orders for Michael's Originals

If you haven't tried a Michael's Original product before, and want to place a small order of up to 4 products, we will send by Royal Mail. Postage and packing will be £3.20 ONLY.

For this offer, please call us on Tel 01892 616871.

Packaging:
We aim to reuse all of our cardboard boxes to send out our parcels. All of these boxes are then recyclable or reusable by you.
We pack our parcels with shredded paper that all comes from our offices and warehouse. This is biodegradable or recyclable.

If you have any specific packing requirements ( eg an allegy to shredded paper), then please let us know and we always do our best to accomodate your needs, such as packing your parcel with new 'wotsit' type packing. 

Out of Stocks
Please note that on occasions, there may be particular demand for a certain product and it goes out of stock for a short period. We aim to keep these occasions to a minimum and will dispatch all orders in the shortest time possible and apologise for any inconvenience caused.