Q: I just brought a bottle of Pink Grapefruit Dishmate® home, and I can't get it to squirt out. Not a drop! What's wrong?
A: Screw off the lid, remove the liner, replace the lid, and squirt.
Q: Why did you change from the white sprayers?
A: We changed to the clear spray-heads because they are #2 HDPE recyclable. Here's how - simply remove and discard the foam liner beneath the screw-top, then pop open the sprayer from the back with a screw driver and discard the small metal spring. Into the recycling bin it goes!
Q: My sprayer spits and dribbles, but it won't give me a firm spray. How can I get it to work?
A: The east and west positions are "OFF". North is "SPRAY", and south is "STREAM". The writing is in raised lettering. As you turn the nozzle, you can "feel" a gentle click as it settles into position.
Q: I love using Wave Gel, but sometimes my dishes cloud. What can I do about it?
A: Using Wavejet Rinse Aid in your glass care dispenser will solve any spotting or clouding, but you may need to run a vinegar rinse through your empty dishwasher. Most manufacturers recommend it twice yearly, to clean off any hard water mineral deposits that have accumulated on the inner workings of your machine. Just pour a few ounces of vinegar into your empty glass care dispenser, run the washer, and consider your dishwasher hard-water friendly for another six months.
Q: I don't understand where the fill line is on my bottle of ECOS. It says "fill line" at the top of the cap, but it is more than 2 ounces. Do I use the fill line, or do I have to measure out 1/4 cup?
A: The recommended amount of ECOS Liquid per wash is based on US top loading machines and recommends 2 ounces or 60ml, which is half a cap full. However, in the UK most of us have smaller front loading machines and Earth Friendly recommend that 30ml is needed per wash which is approximately ¼ cap full. We suggest that you start with this and vary the amount according to the size of the wash, how hard/soft your water is and how dirty your wash is. The good news is that 30ml equates to 50 washes per 1.5L bottle and 126 per 3.8L bottle, which represents amazing value for money.
Q: Some of your labels don't say biodegradable. Does this mean they aren't?
A: They all are biodegradable. Look for fine print, at the bottom of the back label. If you don't see it, the product is still and always will remain biodegradable.
Q: The spout on my ECOS 3.8L is facing sideways! How am I supposed to pour ECOS out that way!?
A: You can remove that spout and re-align it. The bottles are filled without the spout. Then the spout, cap and label are applied. Every once in a while, it appears, someone watching the line blinks! You can pop it out using a flat screwdriver, and then replace it correctly.
Q: What makes your products Earth Friendly?
A: Earth Friendly products are non-toxic and plant-based. Our products are free of phosphates, chlorine, petroleum chemicals and a variety of other harmful ingredients (see our Freedom Code). They are 100% biodegradable and the containers are easily recycled.
Q: Who should use Earth Friendly Products?
A: Earth Friendly Products are designed for everyone and anyone who wants to retain their good health. They contain no carcinogens, are non-toxic and plant based. In short, Earth Friendly Products are the type of products sought by people who are concerned about reducing the amount of toxins and in their home and the environment, including those sensitive to allergies.
Q: Do your products work as well as mainstream products?
A: YES!! In comparison tests, Earth Friendly Products work just as well, if not better, than mainstream products. In fact, Earth Friendly Products was recently named as the Readers' Choice for natural cleaning products in Natural Home magazine.
Q: Are your products tested on animals?
A: NO! Earth Friendly Products does not believe in testing on animals or using animal ingredients. PETA, People for the Ethical Treatment of Animals, approves of Earth Friendly Products.
Q: Your business philosophy "embraces" making a difference at a community level, can you explain how you do that?
A: President John Vlahakis is down to earth with his vision, "We do small things that we hope will grow larger in scale and contribute to a healthier planet." For example, since we shun animal testing, the company supports several local animal rights and vegetarian groups. In Bloomingdale, New Jersey, Earth Friendly Products is helping to renovate a nature trail that contains many rare trees, plants and animals.
